Senior Specialist - Performance Management

Overall Role Purpose

Primarily responsible in developing & maintaining the performance management reporting environment and participate in managing new reporting to actively support in steering improvement in operations.

Key Activities


* Develop new reporting out of the source systems (SAP, Oracle, Basware, CREST, etc...) and in line with business requirements, with a focus on automation.


* Maintain the Performance Management databases and related reporting tools, based on downloads from source systems to Access or SQL server.


* Perform month-end reconciliations between the reporting databases and the source systems and resolve any reconciliation issues.


* Prepare, present and analyze day-to-day operational management information reflecting the performance of the service lines against their targets / KPIs.


* Implement and develop Quality and Efficiency KPIs and volume tracking, ensure data integrity and uniformity, evaluate and identify efficiencies and opportunities by analysing KPI trends.


* Work closely with service lines to find improvement opportunities / efficiencies.


* Reporting and analysing financial and statistical performance of service lines.


* Organize and chair regular service review meetings with business partners, to discuss service performance of service lines.


* Coordinate Business Review Meetings with service lines.


* Close follow up with service lines on the status action items from the previous service performance review

Skills & Qualifications


* Proficient in SQL Server, Microsoft Visual Studio, PowerBI, Tableau, data extraction tools like Oracle Discoverer.


* Good interpersonal skills and effective communication and presentation.


* Proficient in English, both oral and written.


* System knowledge: good knowledge of SAP, Billing systems.


* Excellent skills in MS Office and data analysis.


* Able to work independently and collaboratively with diverse groups and stakeholders of different levels..


* Proactive communicator, have good interpersonal skills


* Possess essential life-skills e.g.

mental resilience, critical thinking, emotional intelligence, empathy etc.
Expected Years of Experience & Other Related Areas


* Minimum 5-8 years of experience as a performance/business analyst


* Proficient in SQL Server, Microsoft Visual Studio, PowerBI, Tableau, data extraction tools like Oracle Discoverer,


* System knowledge: Good knowledge of SAP, Oracle, Basware, CREST etc


* Excellent skills in MS Office especially Excel (VB),Power Point


* Strong and effective stakeholders’ management.


* Independent and able to work with minimum supervision.


* Excellent verbal and writing skills (sentence structure and grammar).


* Proactive communicator, having good interpersonal skills.


* Digital and Data acumen.

Educational Qualifications

§  Bachelor’s degree in Statistics, Data Science, Business Analytics or other business-related discipline or equivalent in experience.


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