Primary Technical Support with Spanish

We are looking for a dedicated Primary Technical Support with Spanish to join our team.

If you have a passion for technology and a commitment to providing exceptional customer service, we want to hear from you!

This position will support customer's inquiries related to product pre-sales & post sales, service inquiries and other requests within the defined Zone or Countries.

The role will require close coordination with key internal stakeholders to ensure customer inquiries, requests or complaints are manage professionally and in a timely manner.

What will you do:



* Receive and manage customer queries via media required by country /region of support


* Answer incoming "Sales Related" calls and proactively qualify sales opportunities


* Document all incoming calls using CRM tool


* Promote Schneider's existing and new products and solutions with a unique value proposition, cross selling and up selling with innovative, alternative solutions to replace the competitor's product


* Participate in various Technical & Customer Service & Sales Training Courses as required


* Support the sales teams with generating and assembling larger, more complex Quotations and order follow up


* Escalating problems to Technical Support Level 2 when standard troubleshooting techniques and databases cannot provide an adequate solution


* Perform Technical Assistance with all internal and external customers for all of Schneider's products


* Conduct initial troubleshooting and support of Products by Schneider


* Dispatching a Field Service Engineer or its Service Partner for unscheduled on-site services.

What skills and capabilities will make you successful?



* Fluent in English and Spanish with excellent verbal and written communication skills; knowledge or other languages would be very advantageous


* Experience in technical support role advantage


* Uderstanding of computer and data center cooling requirements would be a distinct


* Excellent PC literacy and proficiency in relevant software applications


* Exceptional communication and interpersonal skills


* Ability to work effectively in a fast-paced and dynamic environment


* Strong problem-solving and analytical abilities


* Degree in Electrical Engineering or related field


* 2-3 years proven experience will be advantage.

What's in it for you?



* Flexible work schedule and home-office options (hybrid);


* A wide range of benefits: Bookster, Wellington platform, Meal tickets, discounts at several partners;


* Medical & healthcare options: Private medical subscription; Life insurance;


* Mental healthcare: Employee Assistance Program (24/7 online counseling)


* One day off to celebrate your birthday with your beloved ones;


* Hands-on training and access to our technical labs;


* Development Plan through Career path and coaching;


* Open Talent Market - a platform where you can easily find your nex...