Recovery Access Coordinator

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As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

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Time Type:
Full time

Department:
South End Recovery Services

All Locations:
1601 Washington Street, 79 Paris Street

Position Summary:
The Recovery Services Access Coordinator is a vital part of our harm reduction–focused clinics in the South End and East Boston, ensuring that patients receive timely, well-coordinated care across both sites.

This direct patient-facing role combines compassionate interaction with behind-the-scenes coordination to keep services running seamlessly.

You’ll primarily work from one clinic, providing phone-based support for the other, with occasional on-site coverage as needed.

In this position, you’ll welcome and assist patients in person and over the phone, manage internal referral work queues, schedule and coordinate appointments, and serve as a central liaison between patients, providers, and staff.

Referral Management & Coordination:


* Manage and monitor internal referral work queues with the Recovery Services Department


* Process all incoming referrals, verifying patient demographics, insurance, and account information before scheduling appointments.


* Inform patients of potential fees, co-payments, and required documents.


* Provide patients with information and direct them to appropriate resources, including Patient Services, Patient Advocates, and other departments.


* Responsible for chart preparation for hospital follow-up and establish care visits.

Assists in expediting flow of patients in the department by ensuring all the necessary documents and charts are available.  Completes initial review of outside records and updates medical record as appropriate.

Scheduling, Appointment & Office Management:


* Schedule, reschedule, and cancel appointments as per provider or patient requests.


* Block out staff schedules for approved time off and manage rescheduling due to staff illness or absence.


* Make confirmation calls for new patients.


* Handle incoming calls and emails regarding appointment inquiries and scheduling changes and referrals


* M...