Sales Success Specialist

About Us:

How many companies can say they've been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements.

ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change.

We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Dublin, CA office.

What's the role?

The Sales Success Specialist is the primary contact for all customer and sales communications within a sales region.

You will work with an experienced team that plays a vital role in Customer Care.

This individual will manage quotes, enter sales orders into our ERP order management system, monitor backlog, and invoice customers, among other activities.

This is a collaborative role with the many internal and external partners including but not limited to manufacturing, shipping , accounts receivables, finance, logistics, sales, IT, service, and marketing.

Sound Interesting?

Here's what you'll do:


* Must be able to work independently, with a sense of urgency, and with minimal supervision.


* Responsible for following work instructions, staying within standard operating procedures, and receiving appropriate approvals and documentation during the order booking process.


* Accurately process orders from quote to invoice.


* Provide order, shipment and invoice status to customers and sales contacts.


* Work with appropriate management to prioritize orders and meet established deadlines.


* Monitor backlog and collaborate with stakeholders to optimize revenue recognition.


* Create and maintain detailed records of communication/interactions.


* Provide daily, weekly and monthly order status updates to stakeholders.


* Process orders, returns, cancellations, and price adjustments in accordance with established procedures.


* Assist with sales forecasts.


* Back up colleagues as needed.


* Adhere to applicable GMP and ISO 9001 processes and procedures.

Do you qualify?


* 3 or more years of related experience in sales support or customer support preferred.


* Understanding of the medical device industry preferred.


* Clear, concise communication skills required.


* Customer service skills that will support successful response to common inquiries or complaints from customers.


* Ability to respond to customer inquiries with a sense of urgency.


* Excellent written and verbal communication skills are necessary.


* Self-motivated ability to work with minimal supervision.
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