Apartment Manager

Summary

The Apartment Manager at Desert Haven is responsible for overseeing the daily operations of the property, ensuring a safe, clean, and welcoming environment for residents.

This position plays a key role in managing leasing activities, coordinating property maintenance, and ensuring compliance with HUD regulations.

The Apartment Manager provides excellent customer service to residents, especially seniors and those with limited income, and fosters a positive living experience through efficient management and community engagement.

Duties and Responsibilities

Property Management


* Oversee all aspects of daily operations for the Towers of Jacksonville, including leasing, resident relations, and facilities management.


* Ensure compliance with federal, state, and local housing regulations, including HUD requirements.


* Prepare and manage budgets, ensuring the financial health of the property by controlling expenses and maximizing occupancy.


* Oversee maintenance staff and coordinate with vendors for repairs, renovations, and preventative maintenance to ensure the property is safe and well-maintained.


* Conduct regular inspections of the property, common areas, and individual units to ensure compliance with safety, cleanliness, and housing standards.


* Review and approve purchase orders, invoices, and other financial documents related to property operations.

Leasing and Occupancy


* Manage leasing activities, including marketing available units, conducting tours, and processing applications.


* Ensure all lease agreements comply with RHF policies and affordable housing regulations.


* Maximize occupancy by actively managing leasing efforts, monitoring vacancy rates, and retaining current residents.


* Coordinate move-ins and move-outs, ensuring that vacant units are prepared promptly for new residents.


* Work with prospective residents to ensure that eligibility requirements for senior and affordable housing are met.

Resident Relations


* Foster a positive community atmosphere by organizing and supporting resident activities, events, and services.


* Address resident concerns and resolve disputes in a timely and professional manner, ensuring the satisfaction and well-being of all residents.


* Serve as a liaison between residents and RHF leadership, communicating concerns, suggestions, and feedback.


* Provide exceptional customer service to residents and their families, maintaining a welcoming and respectful environment.


* Work closely with the Resident Service Coordinator to ensure residents have access to necessary social and supportive services.

Compliance and Reporting


* Ensure compliance with all HUD, and other affordable housing program regulations, including income certifications and annual recertifications.


* Maintain accurate and organized records of leasing, financial, and maintenance activities, preparing reports as required by RHF leadership an...