Guest Service Agent | InterContinental Sydney Coogee Beach

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Set to open following a multi-million-dollar transformation, on the shores of sparkling Coogee Beach, the hotel will redefine coastal luxury when it debuts in late 2025.

Perfectly positioned on Sydney’s iconic beachfront, the reimagined hotel will offer 198 elegantly designed rooms and suites, many with uninterrupted Pacific Ocean views, alongside an ocean-facing infinity pool, luxury cabanas, and a vibrant leisure deck.

Guests can look forward to an elevated arrival experience, immersive coastal dining celebrating seasonal local produce, and a redefined wellness sanctuary.

With state-of-the-art event spaces including a Grand Ballroom, the hotel blends soulful escapes and meaningful connection with refined coastal elegance — setting a new benchmark for beachfront hospitality in Australia.

What's the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.

As a Guest Service Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience.

You’ll also create the warm atmosphere that makes our guests feel at home in any location

Your day to day



* Be the warm welcome that kicks off a memorable guest experience, checking in guests according to brand standards   



* Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay  



* Check out guests, receiving payments and processing transactions as outlined in procedures.   



* Acknowledge IHG Rewards Club members and returning guests, in person or on the phone 


* Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns  


* Completes the beginning and ending shift duties that includes; upkeep of cashier float, shift reports and any other daily, weekly and monthly reports required by management.  


* Maintain a comprehensive knowledge of InterContinental facilities and services to assist guests and aid in selling or up-selling Hotel services.  

What we need from you


* Ability to be on your feet most of the day, with lots of bending and kneeling.   



* Ability to lift, push and pull large objects like up to 50lbs (23 kg) on occasion.   



* Guests will need to come to you with concerns as well as compliments; you will be warm, welcoming and easy to talk to.  



* You will need problem solving skills to turn issues into opportunities, so every guest leaves with great memories.  



* Understanding that Night, weekend and holiday shifts are all part of the job  



* Ideally, you will have spent at least one year in a front desk or guest service position  



* Ability to manage multiple tasks and conflicting d...