Learning Innovation and Development-Payments-Vice President

As a Vice President and Learning Developer on the Merchant Services Learning Innovation team, you will play a strategic role in designing and delivering compelling Learning and Development programs and assets in the Merchant Services business.

This position offers a unique opportunity to join a dynamic and growing team to create exceptional and impactful learning solutions for Merchant Services colleagues, Treasury Management Officers, and Bankers across diverse industries and lines of business.

You will have the opportunity to design and enhance learning experiences that align with Merchant Services capabilities and Strategic Industry initiatives, ensuring they resonate with key stakeholders across various functions and levels.

This role is ideal for a dynamic self-starter eager to make a significant impact in a fast-paced, collaborative environment.

Job Responsibilities:


* Leverage instructional design principles to develop comprehensive learning and development engagements including e-learning modules, workshops, and seminars.


* Create clear and concise educational materials with both the learner and instructor in mind.
+ Utilize eLearning authoring tools (e.g., Articulate Storyline, Rise 360) and content management systems to develop interactive, accessible content.
+ Support the creation of Instructor-led training (ILT).
+ Create user guides, manuals, and FAQs.


* Create compelling assets that tell a story and effectively communicate key insights, themes, and initiatives.


* Collaborate with senior leaders and key stakeholders to ensure deliverables align with the company's strategic goals.


* Enhance employee performance and engagement through innovative learning solutions.


* Manage content effectively to ensure it meets the needs of diverse stakeholders across industries and lines of business.


* Coordinate and communicate across various functions and levels to ensure successful program delivery.


* Support L&D project delivery schedules and coordinate feedback loops with stakeholders.

Required Qualifications, Capabilities, and Skills:


* 7+ years of experience in Learning and Development, Training, or related fields.


* 7+ years of experience in Payments, Financial Services, or B2B industries.


* Deep knowledge of Learning Management Systems (LMS)- Adept with Articulate Suite: Storyline, Rise, etc.


* Proficiency and experience with eLearning tools such as Captivate and ProBuilder.


* Visual design skills (Adobe Suite: Photoshop, Illustrator, Premiere, etc.

) and ability to storyboard.


* Experience building and implementing a new learning and development programs, including the associated change management activities.


* Expertise in the development, delivery, and evaluation of training initiatives to support ongoing improvements in knowledge, skills, process, and engagement.


* Experience directly leading and developing professional lev...