Assistant Restaurant Mngr

Position Summary:
As the Assistant Restaurant Manager, you are a key leader in delivering exceptional dining experiences.

This role supports the Restaurant Manager in overseeing all daily operations of the restaurant and bar, ensuring a seamless, service-oriented environment for both guests and staff.

With a hands-on leadership approach, you will supervise, train, and motivate team members while maintaining high standards of quality, compliance, and guest satisfaction.
Key Responsibilities: Guest & Team Interaction


* Approach all interactions with guests and staff in a warm, friendly, and service-oriented manner.


* Actively manage the restaurant floor during shifts, including handling guest concerns, server assignments, and FOH/HOH coordination.


* Respond to guest complaints in a timely and professional manner, ensuring satisfaction and resolution.

Staff Management & Leadership


* Supervise, schedule, and train bartenders, servers, bussers, hosts, and runners.


* Conduct interviews, onboarding, coaching, and regular performance evaluations.


* Empower and develop team members through regular feedback, departmental meetings, and open communication.


* Enforce grooming and appearance standards as outlined in the hotel handbook.

Operational Oversight


* Oversee all aspects of daily restaurant and bar operations, including opening/closing procedures and shift checklists.


* Ensure all side work, restocking, and cleaning tasks are completed before and after each shift.


* Manage compliance with New Castle policies, S.O.P.s, and all local liquor, health, and sanitation laws.

Inventory, Budgeting & Vendor Relations


* Order and stock equipment and supplies to meet operational needs.


* Maintain cost controls and ensure operations remain within approved budgets.


* Prepare weekly payroll and tip distribution sheets.


* Monitor loss prevention procedures to protect company assets.


* Follow corporate product specifications and maintain only approved vendor relationships.

Business Strategy & Communication


* Assist with preparation of F&B forecasts and analyze trends to maintain competitive status and profitability.


* Coordinate food and beverage promotions and special events.


* Stay informed on hotel events, guest services, and initiatives to support cross-departmental communication.


* Regularly check and respond to emails and ensure supervisors are informed of any issues or concerns.

Banquet & Event Support


* Assist in managing banquet service operations, including pre-shift EO reviews and timeline management.


* Serve as a liaison between event contacts and the service team to ensure smooth execution.

Qualifications & Requirements:


* Previous supervisory experience in restaurant or hospitality settings required.


* Excellent communication, leadership, and organizational skills.


* Ability to work a flexible schedule including nights, weekends...