User Support Intern - SE Advantage

What will you do?

As a User Support Intern for the SE Advantage web application, you will play a key role in assisting distributors in US and Canada, as well as internal engineers, with the use of the platform.

Your daily responsibilities will include:



* Providing first-level support to users of the SE Advantage web application.


* Handling inquiries via email, chat, and phone related to registration, quoting, and order management


* Creating and managing user profiles and accounts.


* Tracking support cases in internal system.


* Assisting with low-complexity support cases and maintaining documentation repositories.

What skills and capabilities will make you successful?


* Strong communication skills, both written and verbal.


* Customer service orientation and problem-solving mindset.


* Interest in technology and digital platforms.


* Ability to follow processes and work collaboratively in a team.


* Detail-oriented and organized


* Proactive attitude and willingness to learn in a dynamic environment.

What's in it for you?


* Hands-on experience in customer service for a global web application.


* Opportunity to work with multicultural teams and enhance your language skills.


* Exposure to system administration and database management tasks.


* Potential for growth within the team and visibility in global processes.

Who will you report to?

The Customer Experience IT Support Team

What qualifications will make you successful for this role?


* Currently enrolled in a degree program with graduation date in 2026/2027.


* Advanced English proficiency (required at least 85% proficiency both written and verbal); French is a plus.


* Previous experience in customer service (preferred but not required).


* Availability to complete a one year internship

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

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We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

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It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

We celebrate IMPACT Makers and believe everyone has the potential to be one.

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