Shop and Service Technician

Shop & Field Service Technician

Department: Warehouse / Operations

Reports To: Operations Manager

FLSA Status: Non-Exempt

Location: Everett, WA

 

About Bray International

Bray International is a leading provider of industrial valves, actuators, and related control products, offering innovative flow control solutions worldwide.

As a privately-owned business with over 30 years of engineered excellence, Bray is known for its commitment to excellence, integrity, and collaboration.

Join our team to become part of a dynamic, forward-thinking organization shaping the future of flow control solutions.

 

Position Summary:

The Shop & Field Service Technician is responsible for the mechanical assembly, testing, repair, and service of industrial valve, actuator, pump, and heat trace systems—both in-house and at customer locations.

This role requires strong mechanical skills, the ability to interpret technical documentation, and professionalism in customer-facing environments.

Tasks include diagnostics, maintenance, and regulatory documentation, with a consistent focus on safety, quality, and reliability.

Core Responsibilities:

Assembly, Testing & Repair (Shop-Based): The technician performs mechanical assembly, testing, evaluation, and troubleshooting of valve, actuator, and pump systems using hand tools, pneumatic tools, and electrical testing equipment.

Work includes disassembling and inspecting equipment, replacing components, reassembling systems, and verifying performance.

Precision tools are used to meet equipment tolerances, and tasks are guided by technical drawings, schematics, pump curves, and OEM manuals.

Field Service & Customer Support: This role provides on-site support for the installation, diagnostics, and repair of industrial systems.

Technicians work directly with customers to assess problems, deliver solutions, and ensure high-quality service, while representing the company professionally in the field.

Service work may take place in confined spaces, outdoors, or around industrial equipment and hazardous materials, requiring proper PPE.

The position includes participation in an on-call rotation to support emergency repairs and may involve occasional overnight travel.

Quality, Safety & Professionalism: Technicians are expected to maintain a clean, safe, and organized workspace, both in-house and on customer sites, following all established safety protocols and completing required documentation.

Safe use of tools and equipment is essential in both standard and hazardous environments.

The role requires physical readiness, including the ability to lift up to 75 lbs., and a strong commitment to reliability, judgment, and work ethic.

Depending on experience, technicians may assist with training others, including team members or customers.

Documentation & Communication: Clear and timely documentation of all service, assembly, and repair work is essential, including logs, equipment records, inventory notes, and any required co...