Transactions Specialist IV / 3rd Shift

Join JP Morgan Chase as a Transactions Specialist IV in Receivables Operations, where you will play a pivotal role in developing and managing innovative, secure service solutions to meet clients' needs globally.

Embrace the opportunity to work with cutting-edge technology and deliver industry-leading capabilities, making it easy and convenient for clients to do business with us.

Be part of a dynamic team that prioritizes user-first experiences, facilitating growth and providing unparalleled service.

Your contributions will drive the future of client interactions and enhance the overall customer experience.

As a Transactions Specialist IV in Receivables Operations, you will develop and manage innovative, secure service solutions to meet clients' needs globally.

Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm.

You will also facilitate growth by refining technology-motivated customer and client experiences that put users first, providing an unparalleled experience.

Job Responsibilities:


* Ensure workload is completed as outlined in departmental procedures and policies.


* Understand portfolio and tools used to support client processing requirements.


* Provide training to new and existing employees.


* Interface with other operations departments to research and resolve inquiries.


* Make routine decisions and determine proper courses of action within the limits of standard policies and procedures.


* Participate in evaluations, coaching, and counseling sessions of front-line associates.


* Participate in projects aimed at enhancing the customer experience as identified through escalation matters.

Required Qualifications, Capabilities, and Skills:


* Remittance Processing experience with proven ability to effectively lead a team.


* Ability to analyze and comprehend client's standard operating procedures and instructions.


* Production environment focus around meeting deadlines and quotas.


* Keen sense of quality control and practices.


* Proven ability to lead in a production/operations environment.


* Strong written and verbal communication skills.


* Functional experience with MS Office, including Word, Excel, Access, and PowerPoint.

Preferred Qualifications, Capabilities, and Skills:


* Experience in managing cross-functional teams and projects.


* Familiarity with global receivables operations and international client requirements.


* Advanced problem-solving skills and ability to handle complex inquiries.


* Experience in implementing process improvements and technology solutions.


* Strong leadership skills with a focus on team development and motivation.

Required or Additional Information:


* Work Schedule: Sunday-Thursday, 7:00 PM-3:30 AM


* Shift differential: 15%


* This position may require you to work non-t...