Solution Support Engineer

Solution Support Engineer

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

Provide technology consulting to external customers and internal project teams.

Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers' business needs and, consequently, for understanding customers' businesses.

As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction.

Maintain knowledge of leading edge technologies and industry/market domain knowledge.

Actively contribute to the company's solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects.

Shape technical direction and technical strategies within the organization and for external customers.

Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals.

Contribute to organization's profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Responsibilities:


* Responsible for verifying and implementing the detailed technical design solution to the problem as identified by the Project/Technical Manager.


* Often responsible for providing a detailed technical design for enterprise solutions.


* Is often the Principal Consultant who analyzes and develops enterprise technology solutions.


* Regularly leads in the technical assessment and delivery of specific technical solutions to the customer.

Provides a team structure conducive to high performance, and manages the team lifecycle stages.


* Coordinates implementation of new installations, designs, and migrations for technology solutions in one of the following work domains: networks, applications or platforms.


* Provides advanced technical consulting and advice to others on proposal efforts, solution design, system management, tuning and modification of solutions.


* Provides input to the company strategy moving forward.
...