Full Time Sales Associate - Pacific Fair Store

Description

Join the Hermès Adventure

Hermès is an independent house founded in 1837.

It has always nurtured a family spirit while keeping an open mind.

The house takes a committed and responsible approach, putting people at the heart of its model to create the highest quality objects.

Its designers, artisans and sellers come from different backgrounds and work together to build the Hermès dream, injecting their expertise and exacting standards into each stage of the process.

Driven by the desire to transmit, our teams also strive to reinvent themselves every day, with you.

So, saddle up and join the Hermès Network!

Expression of Interest Opportunity

We are always on the lookout for talented individuals to join our team.

While there may not be an immediate vacancy, we are inviting expressions of interest from professionals who are passionate about client experience, retail and who are keen to be considered for future opportunities.

By submitting your application you will be placed in our talent pool and considered for upcoming roles aligned to your skills and experience.

Please note that only shortlisted candidates will be contacted as opportunities arise.

If you are interested in being part of our network, we encourage you to submit your details, and we will be in touch should a suitable opportunity become available.

We look forward to hearing from you!

The Opportunity

The Hermès Pacific Fair Boutique focuses on providing extraordinary service to all clients.

This is a fantastic opportunity to join a dedicated team as a Sales Associate within the Hermès Maison and work collaboratively to support the client experience in a fast-paced, luxury environment.

Key Responsibilities

Client Experience:


* Provide exceptional client experience in line with the Sales & Service Ambassador guidelines and benchmarks to every client at Hermès.


* Develop and strengthen meaningful relationships with current and potential clients.


* Handle complex client experience concerns and issues.


* Facilitate sales and participate in up-selling, cross-selling and multiple selling for all product categories.

Métier Ambassadorship:


* Proactively sharing key information about the métier and its performance.


* Training and sharing on new product launches, particularly for new joiners.


* Sharing and being an expert on care and aftersales for assigned métier.

Boutique Operations:


* Assist in maintaining the store environment, image of the House and be involved in Boutique related activities.


* Demonstrate the ability to accurately navigate Hermès tools, systems and programs.


* Make decisions aligned with the Hermès operating standards and values in a collaborative manner, with the support of the Boutique leadership team.


* Develop a thorough knowledge of the operational controls, stock handling and inventory management systems to ensure smooth product flow.

About You

To be successful in this role ...