Technology Support III - Application Support

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Infrastructure Platform (IP) , you will ensure the operational stability, availability, and performance of our production application flows.

Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities


* Software Solution Execution: Develops and troubleshoots software solutions, employing innovative approaches to solve technical problems beyond conventional methods.


* Secure Code Creation: Produces secure, high-quality production code and maintains algorithms that synchronize with relevant systems.


* Architecture and Design Accountability: Creates architecture and design artifacts for complex applications, ensuring design constraints are met during software development.


* Data Analysis and Visualization: Gathers, analyzes, and visualizes data from large, diverse sets to continuously improve software applications and systems.


* Problem Identification and Improvement: Proactively identifies hidden problems and patterns in data, using insights to enhance coding hygiene and system architecture.


* Community Contribution: Engages in software engineering communities of practice, exploring new and emerging technologies, and fostering a culture of diversity, inclusion, and respect.


* Technical Expertise and Problem Solving: Applies technical knowledge to projects of moderate scope, focusing on improving data and systems at scale, and ensuring end-to-end application monitoring.


* Site Reliability and Automation: Champions site reliability practices, builds, supports, monitors, and automates web products on Private Cloud infrastructure, driving initiatives to enhance platform reliability.


* Collaboration and Service Level Management: Collaborates with team members and stakeholders to establish service level indicators, objectives, and error budgets, using data-driven analytics to improve service levels.


* Knowledge Sharing and Growth Support: Provides guidance, tools, and solutions to support firm growth, documents and shares knowledge within the organization, and works towards expertise in applications and platforms.

Required qualifications, capabilities, and skills


* 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.


* App Infra Design, Maintenance & Support: 6+ years of hands-on experience in app infra design, maintenance & support, testing, and ensuring operational stability, with proficiency in coding in one or more languages.


* Corporate Environment Experience: Skilled in developing, debugging, and maintaining code in large corporate settings using modern programming...