[Innovative Medicine] Digital Channel Lead (Contract Employee / 契約社員)

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Non-Standard

Job Sub Function:
Fixed Term Employee

Job Category:
Non-Standard

All Job Posting Locations:
Chiyoda, Tokyo, Japan

Job Description:

Job Description

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.

Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at https://www.jnj.com/.

Digital Channel Specialist (Contract Employee)

Job Overview

The Digital Channel Specialist is responsible for managing the operations and execution of core digital channels, including email (SFMC), webinars, and third-party media.

This role emphasizes streamlining operational processes, ensuring delivery accuracy, and maximizing engagement through optimized execution, while supporting performance tracking and continuous improvement.

The Specialist collaborates closely with cross-functional teams to ensure smooth channel operations aligned with strategic objectives and best practices.

Key Responsibilities

Channel Strategy & Innovation Implementation


* Support channel strategies that uphold principles of personalization, compliance, and customer experience, with a focus on operational excellence and high delivery rates.


* Engage in strategic planning for channels by collaborating with Group Managers, Channel Leads, DCE, and the Omnichannel Group.


* Assist in the optimization and scaling of email (SFMC), webinars, and third-party media operations through the introduction of new features, formats, and innovations based on external best practices and internal performance insights.


* Handle daily tasks such as scheduling emails, managing segmentation lists, and updating data, ensuring all activities meet quality standards.


* Regularly adjust and optimize email subject lines, preview texts, and delivery timing to improve open rates.


* Maintain and improve operational standards and best practices to promote efficient workflows.


* Work proactively with media partners and internal teams to facilitate campaign execution and resolve issues swiftly.


* Collaborate with regional te...