Assistant Housekeeping Manager - Housekeeping - InterContinental Residence Suites® Dubai Festival

Do you see yourself as an Assistant Housekeeping Manager for IInterContinental Residence Suites Dubai Festival City?  

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs.

Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® at Dubai Festival City consists of four hotels.

These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites.

In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities.

We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one.

We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

       

A little taste of your day-to-day


* Monitoring and supervising Housekeeping operations to ensure consistently high standards of cleanliness, presentation, and service across all guest rooms and public areas — with particular attention to VIPs, repeat guests, and loyalty members, ensuring personal preferences are recorded and exceeded whenever possible.


* Championing the guest experience by ensuring the delivery of seamless, high-quality service that aligns with brand standards and anticipates guest needs.


* Addressing and resolving guest complaints promptly to maintain a positive reputation and ensure guest satisfaction.


* Driving positive results and guest satisfaction through a balanced mix of operational oversight, team coordination, guest service, and performance management. 


* Implementing and maintaining brand standards and standard operating procedures, including the IHG® Way of Clean program.

What we need from you


* The ideal candidate should have minimum of 3+ years in a supervisory Housekeeping role or at least 1+ year in a similar position.


* Experience managing operations at a comparable scale — preferably overseeing 300+ luxury residence suites.


* In-depth knowledge of housekeeping standards and procedures within a recognized qual...