(Remote) Technical Consultant

OVERVIEW

Cayenta is looking for a Technical Consultant to join our dynamic Cloud and Managed Services team.

The role is to play a role in progressing our managed services and cloud strategy.

We’re seeking a consultant with a proven track record of managing ERP/CIS systems in on-premises and/or cloud environments.

Experience with database solutions, automation tools, and scripting is highly desirable.

You will play a critical role in maintaining highly available ERP/CIS systems, ensuring reliability, security, and stability.

This role will collaborate closely with other team members and departments within Cayenta to deliver robust and efficient solutions.

You will report to the Manager, Cloud & Managed Services, with a preference for candidates based in Canada.

WHAT WILL BE YOUR NEW ROLE


* Manage multiple ERP or customer information systems simultaneously as the primary or secondary consultant (primarily on-prem customers to start, and then Azure)


* System and database administration (SQL Server), some Oracle


* Ensure customer environment uptime is maintained through proactive management and maintenance of the customer environment


* Troubleshooting and ad-hoc support (issue triage and resolution, tracking via ticketing system) and regular administration tasks (product releases, patching, updates)


* Be part of 24x7 on-call rotation, when required


* Perform weekend activities, when required


* Build productive, long-term relationships with customers and ensure customer satisfaction levels are maintained


* Deliver monthly reports containing key and relevant details about the system, when required

Once support for on-prem customers is established, eventually support or co-lead complex implementation projects on Azure as follows:



* Help maintain highly available cloud infrastructure solutions on Azure (Linux virtual machines, database services, securing network security groups)


* Help maintain Microsoft Azure virtual machines and services (single sign-on, storage, key vault)


* Help ensure all cloud infrastructure is administered with emphasis on availability, reliability, security, and scalability


* Be proactive and help develop automation tools and scripts for deployment, monitoring, and maintenance on Azure


* Help configure, maintain, monitor, and administer Windows Server or Desktop Operating Systems


* Co-lead or support disaster recovery systems for Azure


* Manage user permissions, single sign-on and password management, Active Directory group policy or Microsoft Azure policies (such as conditional access)

Other tasks include:


* Create, update, and improve internal documentation and guides


* Attend daily team calls for delivery, deployment, and improvement of services


* Prepare and participate in knowledge transfer and training sessions with other team members and staff


* Work with other members of the Managed Services team, Cayenta support, b...