Air Import Agent

Job Title: Air Import Agent

Job Location: Indianapolis, IN

DHL Global Forwarding manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

Visit our career site on the web at http://www.dhl-usa.com/en/careers/jobs.html

We have an outstanding career opportunity for an Air Import Agent in our Indianapolis, IN facility.  Come join our DHL team and establish a career with the largest global transportation and logistics company!

Key Responsibilities:



* Executes orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries.


* Builds customer relationships by responding to customer communications via phone, email, fax, and mail.


* Work with air and ground transportation partners to handle shipments.


* Receive and track purchase orders (PO) from importers/overseas offices for pending air shipments.


* Retrieve shipment details, handle all documentation for cargo release and data entry for each shipment.


* Answer all customer inquiries in accordance with the Customer Service Policy standards.


* Further increase customer satisfaction and business share through proactive and regular contact.


* Communicate with and ensure release of freight from air carriers.


* Notify customer/customs broker of arrival and charges due; provide accurate job costing forecast and perform billing to customer and/or other offices.


* Setup and coordinate deliveries to the customer.


* Handle and manage all customer contact at file level regarding exceptions.


* Additional projects and duties as required/directed.

Skills and Qualifications: 



* Exceptional customer service skills.


* Detail oriented with strong follow-up skills.


* Proficient in Microsoft Office products.


* Experienced in handling DHL ThermoNet Shipments.


* Trained and certified for DHL ThermoNet Shipments.

Pay Range $19,39 - $25,85 + (Based on Experience)

Benefits (All Non-Union Employees)


* Compensation: Competitive base salary plus role dependent performance-based incentives.


* 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.


* Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.


* Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.


* Vision: Optional coverage for exams, frames, and contacts.


* Dental: Optional coverage for preventive, basic, and major services.


* Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, eva...