Implementation Manager

JOB DESCRIPTION

Key Objective:

Facilitate the marketing of complex Accident & Health insurance programs by providing expert product support.

Manage process, metrics, and systems designed to streamline product delivery and customer support.

Support special projects, development initiatives and area functions.

Provide technical support for A&H implementation processes and support compliance operations.

Major Duties and Responsibilities


* Support customer acquisition and retention process by interacting with parties involved in the process (client, TPA, MGU, Program Manager, Account Manager, Claims Manager, Legal) to prepare and deliver policy-related materials according to underwriting requirements and customer specifications in time to meet or exceed delivery commitments.


* Review advertising to ensure compliance with advertising regulations and product/program definition.

Maintain advertising review standards and control functions consistent with state laws.


* Play an active role in educating internal and external business partners to improve quality and compliance of new case and renewal business.


* Research and respond to inquiries from regulators, clients, external business partners and company personnel related to product definition, regulation or market conduct.


* Work with corporate areas to coordinate and support product filings.


* Implement business practice guidelines as required by corporate and regulatory directives.


* Manage and/or maintain area database(s) designed to support product delivery and account implementation.


* Support design and manage implementation of product-related publications, tools and systems for internal and external business partners.


* Establish and promote effective working relationships with internal and external customers by maintaining performance standards, delivering on commitments, providing responsive communication and demonstrating creative problem solving.


* Exercise judgment that consistently promotes the company's earnings, growth, quality, revenue and expense objectives while minimizing the risk of non-compliance.

ABOUT US

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.

Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expressio...