Account Manager AD - Comms

Summary:

The Account Manager - Account Development (AD) is responsible for managing the inbound interactions from customers in the AD segment.

As part of this, the AD Account Manager will be responsible for generating quotes, fielding and responding to inquiries, driving deals to closure, processing orders, and overflow quotes and orders.

This individual will navigate internal departments and resources to answer customer inquiries and effectively close deals.

The ideal candidate for this role is a fast learner, hardworking, high energy, results driven individual that is looking to develop their career in sales.

This role will be responsible for achieving their defined SLA's, KPI's, and other goals.

Essential Job Duties:

Customer Enablement & Sales Support:


* Field inbound requests for quotes from customers


* Generate quotes and negotiate with the customer to close open opportunities


* Identify opportunities for up-sell and cross-sell of the ScanSource solution set, as applicable


* Receive inquiries from customers related to quotes, products, orders, etc.


* Navigate ScanSource resources effectively to service the customer; collaborate cross-functionally to answer inquires and resolve customer issues


* Maintain customer information in SFDC


* Receive orders from customers and enter the orders into SAP/ERP system


* Ensure accuracy of Sales Orders


* Handle the quoting and ordering from other segments as needed


* Respond to customers on order related questions (e.g.

ETA, tracking, RMA/DOA, etc.), as applicable


* Review open orders and follow-up to ensure timely processing


* Process PCA's as needed

Competencies:


* Leadership:



* Maintain strong working relationships across the ScSc organization


* Ability to quickly develop relationships with decision makers


* Strong organization skills with the ability to manage to multiple deadlines


* Ability to navigate ScSc resources to service the customer

Business Acumen:


* Strong communication, listening, and negotiation skills


* Fast learner, hard-working, high-energy, results driven individual


* Ability to communicate effectively through virtual and phone interactions


* Strong focus on customer service and positive customer interactions


* Attention to detail


* Understanding of the quoting process and various quoting tools


* Understanding of order processing

Technical Acumen:


* Understanding of the ScSc's solution set


* Working knowledge of Salesforce.com (or CRM system)


* Ability to generate quotes in SAP (or an ERP system)


* Ability to process and track orders

Reporting Relationships:


* Manager, Sales - Account Development

Requirements:


* 4 year college degree or equivalent working experience


* At least 1 year of previous sales experience


* Demonstrated organizational skills and ability to successfully manage to multiple deadlines


* E...