Global Security - Consumer Security Operations

The priorities of the Consumer Security Team include delivering first-class security services to Consumer and Community Banking (CCB), acting as a trusted advisor, and engaging with the branch network to create meaningful partnerships.

These priorities are achieved by providing effective and efficient levels of physical protection for CCB employees and customers, which involves responding to incidents, assessing and modifying security measures, assessing risk, and proactively identifying needs.

Our internal and external partnerships are paramount, working in coordination with senior management, Line of Business (LOB) partners, law enforcement to respond quickly to issues while continually assessing risk to create a proactive security approach.

In addition to Risk Management, the Consumer Security Team ensures compliance with legal frameworks by adhering to federal, state, and local regulations, as well as industry standards and best practices.

The program's proactive approach, supported by data-driven tools and analytics, helps anticipate, mitigate, and respond to security threats, thereby enhancing our internal and external customers trust and supporting business operations.

As a Consumer Security Operations VP within Global Security, you will play a crucial role in supporting Consumer Security Operations by developing and maintaining reports, tools and business intelligence (BI) solutions to enhance the effectiveness of security operations.

You will focus on creating and managing dashboards, reports, and data analytics using tools such as Alteryx, Tableau, and SQL.

Additional focus will include ensuring that the Consumer Security Operations team has access to accurate and timely data to drive informed decision-making and continuous improvement; and will also be responsible for the execution of both the Risk Management and Guard Management Programs.

Job Responsibilities:


* Develop and maintain dashboards and reports using BI tools like Alteryx, Tableau, and SQL to provide insights into security operations.


* Analyze data to identify trends, patterns, and anomalies that can inform security strategies and decision-making.


* Ensure data accuracy and integrity by conducting regular validation checks.


* Implement key performance indicators (KPIs) to measure the effectiveness of security operations.


* Collaborate with the Consumer Security Operations Governance and Training Lead to identify relevant metrics that align with the Consumer Security strategy.


* Design and implement BI solutions that support data-driven decision-making within the Consumer Security Operations team.


* Create automated processes for data extraction, transformation, and loading (ETL) to streamline reporting and analysis.


* Work closely with the Consumer Security team to identify opportunities for process improvements and efficiency gains.


* Provide recommendations based on data analysis to enhance security operations and resour...