Client Operations Associate

Are you seeking to join a team where you can have the opportunity to thrive and grow? We have an exciting opportunity to help expand your knowledge, skills, and abilities.

You have found the right team.

As a Client Operations Associate within the Client Account Services (CAS) Custody Service (SVC) Delivery Team, you will act as a subject matter expert in Custody Account openings maintenance, Global Market Entry and handle advance and complex customer onboarding.

You will consult with businesses and clients to meet deliverables by recommending and selecting appropriate courses of action.

you are responsible for project management of global account openings and associated documentation in line with internal and external Service Level Agreements (SLAs) and coordination of complex client requests including fund restructures, launches and transitions.

You will leverage your diverse perspective and expertise in automation tools to contribute to developing innovative solutions for our clients and the team.

You will collaborate with key internal partners involved to ensure seamless client delivery and identify opportunities for process improvement, with a significant emphasis on quality and timeliness.

Job responsibilities


* Manage the end-to-end custody account and markets opening processes by providing guidance to clients on all static data and documentation requirements


* Evaluate and project manage the custody account opening processes inclusive of new, incremental, inquires and entitlement requests in support of clients' operational readiness


* Review and analyze market documents with clients and work with local agent banks for submission in accordance with market SLA.

This involves assisting clients with market restructures, fund mergers/name amendments, new requests, renewals, closures, and transition processes by providing analysis and working with local agent banks to provide clients with options


* Drive automation and digital tools strategy by identifying efficiencies and implementing solutions


* Develop innovative and creative solutions to solve complex, real-world business challenges


* Utilize data and visualization to influence decision-making and drive business results


* Adopt the Skills of the Future Program to rapidly excel in an ever-changing environment


* Collaborate with clients to drive standardization and optimization, enabling us to meet a dynamic and complex agenda with agility


* Foster a culture where Diversity & Inclusion are integral to everyday interactions


* Engage constructively with clients to support standardization and optimization to enable us meeting a dynamic and complex agenda with agility.


* Work in partnership with other key internal partners to provide seamless client delivery and look for opportunities to improve process with focus on quality and timeliness


* Partner with CAS Coordination members to provide a seamless client experience and support for...