Groups & Reservations Manager

We are looking for a Full Time Cluster Groups & Reservations Manager to join us in creating a warm welcome for our guests!

Are you ready to lead, inspire, and make your mark in two of Glasgow’s landmark hotels? We’re on the lookout for a passionate, driven, and people-focused Cluster Group & Reservations Manager to take the lead in shaping outstanding guest experiences across voco Grand Central and Kimpton Blythswood Square Hotel & Spa.

This is more than a job—it’s your opportunity to shine in a dynamic, fast-paced, luxury hospitality environment where your talents are celebrated, and your career can thrive.

The Role:

Based full-time on property, core hours working Monday to Friday, you will be at the heart of our commercial team, overseeing the day-to-day running of our Groups & Reservations department.

You will collaborate closely with the Head of Meetings & Events and ensure your team consistently delivers seamless, personalised service that puts the guest experience first.

From managing relationships with corporate clients to maximising revenue opportunities, you will be the driving force behind both operational success and memorable stays.

What you will bring:


* 3+ years in a Hotel Reservations or Commercial Management role


* Proven track record of hitting revenue goals in hospitality.


* Strong strategic thinking and forward-planning mindset


* Great understanding of all key market segments: corporate, entertainment & leisure


* Brilliant communication and relationship-building skills


* The confidence to lead and develop a high-performing team.


* Deep knowledge of Opera (Delphi & Concerto a bonus!)


* A flair for detail and the ability to stay cool under pressure.

What is in it for you:


* Salary between £34,000 - £36,000 per annum (depending on experience)


* Paid overtime & guaranteed hours


* 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated).


* Free meal during your shift


* Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.


* Subsidised travel support for unsocial hours


* Enhanced sick pay and paid holidays.

Growth & Development:


* Ongoing training and global career progression opportunities


* 2 paid volunteering days annually for a cause you care about


* Perks & Discounts


* Heavily discounted stays across 6,000+ IHG hotels worldwide


* Discounted food & drink while staying on employee rate.


* Friends & family rate for your loved ones


* Exclusive savings on shopping, experiences & more via our perk’s portal


* Wellbeing & Recognition


* Generous maternity/paternity pay.


* 24/7 employee support & mental health first-aiders


* Subsidised City center parking at just £4.50/day


* Up to 50% off dining at Champagne Central & ISAG Restaurant


* 30% off spa treatments at Kim...