Engineer, Customer Engineering & Escalations: Alletra-MP

Engineer, Customer Engineering & Escalations: Alletra-MP

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

Job Family Definition:

Designs, develops, troubleshoots and debugs software programs for software enhancements and new products.

Develops software including operating systems, compilers, routers, networks, utilities, databases and Internet-related tools.

Determines hardware compatibility and/or influences hardware design.

This is a Global 24/7 customer escalation Team for HPE storage arrays

Management Level Definition:

Contributions include applying intermediate level of subject matter expertise to solve common technical problems.

Acts as an informed team member providing analysis of information and recommendations for appropriate action.

Works independently within an established framework and with moderate supervision.

Responsibilities:


* Responsible for storage array firmware / software configuration, performance, troubleshooting, debugging, fixing (code design and development)


* Responsible for finding solutions to complex software and product design / test problems


* Responsible for reviews of design and code developed by team


* Responsible for understanding and preparing product requirements (Software requirement specification)


* Responsible for analyzing and proposing solutions to customer issues


* Responsible to interface the customer issues related to the product, and to handle them to adhere with SLA requirements


* Reviews and evaluates designs and project activities for compliance with systems design and development guidelines and standards; provides tangible feedback to improve product quality and mitigate failure risk


* Develops relationships with internal and external development partners on software systems design and development


* Collaborates with peers, senior engineers, technicians and external design partners


* Committed and enthusiastic team player with a strong desire to collaborate in an interdependent team setting

Education and Experience Required:


* Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent.


* Typically 2-4 years experience.

Knowledge and Skills...