System Trainer

Description & Requirements

This is a 12 month Fixed Term Contract.

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

To develop and deliver system training and support which ensures every colleague has the confidence and skills to support our customer journey

• Undertake testing of the new system to build own and use knowledge to include into training materials.
• Design and deliver a range of learning solutions; face to face, digital/remote learning, 1:1 sessions and team briefings to upskill end users.
• Develop learning materials and translate existing user guides into effective learning material.
• Work closely with SME's to ensure training is accurate and relevant to operational processes, and the customer journey
• Ensure effective delivery of training though evaluation and testing of end users.
• Ensure staff have the training and support available to enable them to use systems confidently
• Maintain a high level of expertise and skill in key business processes to develop and update learning resources to continuously improve the learning offer.
• Support projects in order to define requirements, develop and deliver training system raining new products and services

Qualifications & Experience
• Experience of working in a regulated/contractual environment
• Knowledge and experience of working in a training role with a sound grasp of adult learning, training methods and delivery.
• Ability and experience of training and developing staff
• Ability to inspire and motivate others
• Ability to work with staff from all services and at all levels.
• Able to work with technical colleagues and consultants from supplier organisations.
• Training design qualification or equivalent experience

Individual Competencies
• Able to think on your feet and creatively problem-solve issues.
• Ability to manage own workload and competing priorities.
• Ability to partner effectively with varied audiences from senior management to individual contributors.
• Ability to work both independently and within a team, assesses priorities, and manage a variety of time-sensitive activities with attention to detail and quality.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.

We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.

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