Lead Support Worker

Lead Support Worker

Lymington, Hampshire

Permanent, full time (37.5 hpw), rota working

Pay £13.21 per hour (salary £25,838 per annum) and great benefits including Health Cash Plan

Home, a place where you belong

Want to be part of a team that really cares and empowers you to help change a customer’s life for the better?  As our Lead Support Worker, you’ll be at the heart of supporting our customers who have complex mental health needs to develop their skills to live more independently in the community.  You’ll make a big difference each day as you help our customers achieve their hopes and aspirations.  Amazing we know!

Typical day as a Lead Support Worker (known by us as Coordinator)


* Creating person centred support plans and risk management plans with your customers


* Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able.


* Working with our Health Coach to support customers to achieve positive health outcomes or with our training officer to support our customers to access training, education and employment.


* Carrying out risk assessments, support planning, goal setting and regular reviews.


* Cuppas, chats and catch ups.  There’s no rushing from one customer to the next here!  Plenty of time to collaborate with colleagues too.    

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK! 

You bring


* Passion to support our customers to live their best life, working collaboratively with an eye for detail. 


* Experience of creating person-centred support plans and supporting colleagues to work to the plans.


* Experience of coordinating and assessing customer referrals.


* The ability to work on your own initiative, remain calm under pressure and have a resilient approach


* To get from A to B, you’ll need a vehicle insured for business purposes.

The great news is that we’ll pay your mileage! 

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review 

Our team 

You’ll join our large Hampshire West Team - there are quite a few of us, please don't worry we won't expect you to learn all our names on the first day.  You will be based at Lymington in the New Forest but there will be some travel expected to team meetings and training; you may even want to get involved with our outreach work in the local area. 

Our Management team include Emma, Karen, Ade and Lucy.

Hampshire West are super passionate about what we do! We’re really proud of the daily support we provide our customers as well as supporting each other, and if there is cake or biscuits involved it is always a bonus!

Job details


* We ...