Program Manager - Issue Management

Program Manager - Issue Management

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

Provides support and/or lead teams through the Engineering development process and implementation of company's products.

Projects are typically shorter-term, less complex and more contained with a defined time frame.

Programs are typically longer-term, multi-functional, multi-project with complex requirements and effort.

Manage activities, resource capability, schedules, budgets, and ensure cross company communications to facilitate product completion on schedule within budget.

Work with engineering management to identify and improve process and program efficiencies.

Work can involve external parties such as standards bodies, partners, etc.

Contributions include applying developed subject matter expertise to solve common and sometimes complex technical problems and recommending alternatives where necessary.

Might act as project lead and provide assistance to lower level professionals.

Exercises independent judgment and consults with others to determine best method for accomplishing work and achieving objectives.

Our Engineering & Enablement - Issue Management team is an exciting and fast-moving organization that provides end-to-end issue management for product and process excursions to worldwide factories.

On a typical day as an Issue Management Program Manager (PM), you would:


* Address product and process excursions through end-to-end issue management and containment, minimizing customer impact and disruptions to HPE processes.


* Manage product issues through the containment process, engaging cross-functional team members for root cause analysis, resolution, and recovery.


* Performs risk analysis with other team members and defines/implements mitigation/avoidance actions.


* Implement robust corrective and preventive actions (CAPA) to prevent the reoccurrence of issues identified in excursions and data analysis.


* Drive product & process improvement projects that ultimately enhance customer experience.


* Drive innovation and integration of new technologies to improve our internal processes.


* Manages and leads a program involving one or...