Operation Team Leader

Major Responsibilities:

Sales and Service

•Lead a sales team, define the sales strategy and achieve the team sales target, enable each team member to achieve their individual sales target

•Ensure a high standard of customer service and experience

•Lead team to build and maintain relationship with clients and develop VIPs, recruit new customers

Operation

•Be present in the selling floor as shift leader to oversee daily store operation.

Assist team whenever required in the selling process or in any other operation

•Ensure the store operation standard of his/her perimeter: stock management, after service, maintenance, CRM

•Monitor stock situation and ensure the operation standard of own perimeter to support sales & service

•Product

•In charge of several métiers/product categories in terms of sales, visual merchandising, inventory control, training, etc.

•Be responsible for market updates and give buying advises to store manager

People development and team management

•Manage and coach the team: set objectives and assess performance, observe team on the floor and provide ongoing feedback and coaching based on their needs

•Motivate team member with individual recognition via sales results, métier management, customer relationship management

•Motivate teams, create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company, recognize individual and team efforts

•Ensure teams receive proper training regularly to develop customer service, product knowledge, selling skills and other skills for personal development

Requirements & Capabilities:

•Tertiary educated with at least 3 years of relevant management experience in high-end fashion, luxury industry or in similar capacity

•Strong business sales sense with solid analytical skills

•Ability to lead and drive performance and customer service

•Good customer relationship management skills

•Excellent spoken and written English and Chinese.

French is a plus

•Must be a good team player, pleasant, service oriented and self motivated

•Strong leadership, interpersonal and communication skills

•Hands on computer knowledge of MS office

As a responsible employer, we are committed to ethics, diversity, and inclusion.

Join the Hermès human adventure!