Rental Specialist I
PRIMARY FUNCTION :
This position provides inside rental equipment activities ensuring customers' satisfaction and performing some administrative operational responsibilities,primarily forCompact Construction Equipment (CCE) and Building Construction Products (BCP) rentals.
ESSENTIAL DUTIES:
I.
Customer Service - Percent Of Time Spent = 70 % +
* Accepts and coordinates customer inquiries, requests (phone, walk-in or mail) for rental equipment and closes rental agreements by interfacing and negotiating with customers.
* Provides rental customers' price quotes and equipment availability and delivery schedule information.
* Manages or resolves customer's rental complaints and problems to the best customer satisfaction level possible.
* Daily monitors and coordinates rental equipment hauling schedule to ensure timely equipment delivery and pick-up; and immediately contacts customer with any schedule updates, modifications or delivery problems.
* Serves as a liaison between departments and branches for rental equipment pricing, availability, transportation, and repair.
etc.
* Assists with telephone collection of past due rental payments.
II.
Administrative - Percent Of Time Spent = < 30 %
The administrative activities will be mainly in two areas: equipment/inventory and bookkeeping/invoicing.
Individuals in this position must be trained and can perform in each main area, even though, he/she may take a stronger lead in on specific area.
A.
Equipment /Inventory
* Ensures rental units are operational by coordinating repairs and maintenance with rental service technicians.
* Approves some equipment service work orders.
* Maintains current and accurate fleet service records for each unit.
* Coordinates daily transportation of rental equipment.
* Maintains current inventory usage records and ensure accurate and timely billing.
B.
Bookkeeping/Invoicing
* Expedites customer credit applications in a timely manner allowing them to rent equipment.
* Verifies gate logs ensuring equipment is tracked for inventory security.
* Maintains rental files and contracts (i.e.
rental contracts, certificates of insurance, etc.) and periodically purges and prepare them for storage.
* Timely process rental equipment related purchase orders.
MINIMUM REQUIREMENTS :
Education :
Two year post-secondary college graduate with a technical or a business administration degree.
Work Experience :
One year working experience in similar customer service-related position.
Basic mechanical and product knowledge is desirable.
Physical:
Must be able to work for long periods while seated.
Must have ability to clearly communicate with customers on the phone or in person.
Excellent customer relations is a must.
Other:
Must be PC knowledge with basic level skill with keyboard and Microsoft software, preferably Excel and Word.
This job description is not intended to be all-inclusive.
Your supervisor may ...
- Rate: Not Specified
- Location: Fayetteville, US-NC
- Type: Permanent
- Industry: Finance
- Recruiter: Gregory Poole Equipment Company
- Contact: Not Specified
- Email: to view click here
- Reference: 1883
- Posted: 2025-07-02 09:05:04 -
- View all Jobs from Gregory Poole Equipment Company
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