Aumni - Customer Success Associate
Join a dynamic team at Aumni, a JP Morgan company, where you will support cutting-edge software products that enable customers to structure their legal documents powerfully and provide investment insights.
Job Summary
As a Customer Success Associate at Aumni, a JP Morgan company, you will play a crucial role in supporting the Customer Success team.
You will assist with various projects and tasks to ensure optimal customer engagement and satisfaction.
Your role will involve collaborating with team members to drive product adoption and usage, and supporting the overall customer journey.
Job Responsibilities
* Assist the Customer Success team in managing customer relationships throughout the customer journey, including implementation, product adoption, usage, renewal, expansion, and advocacy.
* Support the team in building long-term collaborative partnerships with clients.
* Collaborate cross-functionally with departments such as Sales, Customer Operations, and Product to ensure strategy alignment.
* Help identify upsell and expansion opportunities through customer interactions and assist in developing strategies to align with customer business objectives.
* Support the management of renewal pipelines and forecasts, and assist with contract and invoicing efforts.
Required Qualifications, Capabilities, and Skills
* Experience: 1+ years in a support role within Customer Success or Account Management at a B2B SaaS company.
* Education: Bachelor's degree required.
* Skills:
+ Strong ability to support relationship-building efforts.
+ Understanding of client success best practices and strategies.
+ Excellent project and time management skills, with the ability to assist in managing multiple clients and tasks simultaneously.
+ Proactive, solution-oriented mindset for handling customer issues.
+ Technically savvy and quick to learn new systems and applications to assist with application training and product launches.
Preferred Qualifications, Capabilities, and Skills
* Experience in the venture capital industry with private company financings is a plus.
* A legal, financial, or accounting background within the context of the venture capital industry would also be a plus.
* This role is ideal for someone who is eager to support a team in driving customer success, has strong organizational skills, and is technically adept.
Experience in the venture capital industry is a plus, but not mandatory.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
...
- Rate: Not Specified
- Location: Cottonwood Heights, US-UT
- Type: Permanent
- Industry: Finance
- Recruiter: JPMorgan Chase Bank, N.A.
- Contact: Not Specified
- Email: to view click here
- Reference: 210637254
- Posted: 2025-07-01 08:48:49 -
- View all Jobs from JPMorgan Chase Bank, N.A.
More Jobs from JPMorgan Chase Bank, N.A.
- Postbote für Pakete und Briefe (m/w/d)
- Postbote für Pakete und Briefe (m/w/d)
- Executive Assistant - Evernorth - Remote
- Operations Lead Analyst - Express Scripts - Remote
- Provider Data Representative - Cigna Healthcare - Remote
- Product Owner Senior Advisor - Express Scripts - Hybrid
- Engagement Consultant -Cigna Healthcare-Remote
- Financial Analysis Senior Advisor - US Employer FP&A - Hybrid
- Registered Nurse/Clinical Staff Nurse - MDLIVE - Remote
- Agile Product Owner - U3000 Intake & Quote
- SAP Master Data Lead Analyst - CuraScript SD - Hybrid
- Operations Analyst- CuraScript SD- Onsite
- Dental Network Client Strategist - Cigna Healthcare - Remote
- Nurse Practitioner - Per Diem - Evernorth - Washington DC
- Executive Assistant- Hybrid
- Fahrer / Zusteller für Pakete und Briefe (m/w/d)
- Warehouse Pick Packer - CuraScript SD - On Site
- RD or RN Health Coach- Evernorth- Fairfax, VA
- Bilingual 24/7 Clinical Operations Behavioral Licensed Clinician- Evernorth - Remote
- Medical Director - Physical Medicine and Rehabilitation - EviCore - Remote