IT Support Analyst I (Onsite in Portland, OR)

Pets deserve the best care.

At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive.

Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers.

From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences.

In a rapidly evolving world, we’re constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them.

If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you.

At Vetsource, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers.

We are an equal opportunity employer that values diversity, equity, and an inclusive workplace.

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box.

So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.

WHO WE ARE LOOKING FOR

IT Support Analyst I
The IT Support Analyst I is a Tier I IT Service Desk role.

They provide technical support to internal end-users related to laptop, desktop, VPN, SaaS-based telecom, and proprietary software.

Responsibilities include onboarding, offboarding, imaging, shipping, configuring, installing, and maintaining hardware and software systems for both on-site and remote Vetsource associates.

This is a full-time, onsite role located in Portland, OR.

The shift is 7 AM - 4 PM PT M-F, and 1 Saturday shift every 5 weeks.

WHAT YOU'LL DO


* Help manage ServiceNow ticket queue and team Slack channels, respond to associate escalations and technical queries, and resolves issues efficiently.


* Escalate issues and coordinate referrals to appropriate personnel as necessary; notify stakeholders of status updates and ticket closure.


* Install or reconfigure appropriate desktop hardware and peripherals, software, operating systems, network components, and telecommunications equipment for new hires, moves, and user requirements changes.


* Maintain, utilize and contribute to documentation related to processes, procedures, and protocols.

WHAT YOU BRING


* Associate’s degree in computer science, computer information systems or a related field.

Experience may be considered in lieu of education.


* At least 2 years of experience with IT/Software Support.


* Experience with remote assistance software.


* Must have a strong technical aptitude and must b...