Senior Process Engineer

JOB DESCRIPTION

Overview:

We are seeking a highly motivated and results-oriented professional to join our team as a Senior Process Engineer.

In this pivotal role, you will collaborate with various teams to identify operational inefficiencies, develop strategic improvement plans, and implement initiatives that enhance performance.

The ideal candidate will possess a robust background in operations management, exceptional problem-solving abilities, and the capability to work effectively with cross-functional teams to drive measurable operational improvements.

Role Summary:

This position requires a blend of insurance business acumen, process analysis, data evaluation, and project/program management skills to spearhead improvement initiatives across the Claims Centers.

You will utilize your process-driven, analytical, communication, and technical expertise to identify, define, plan, and execute transformative projects, process enhancements, and automation efforts that align with organizational goals.

Primary Responsibilities:

Business Capability Modeling: Develop business capability models to facilitate the decomposition, grouping, representation, and analysis of business activities and processes across the firm's value chain.

Process Mapping: Map current state processes across relevant domains or lines of business to uncover customer and employee pain points, supporting the development of improvement strategies.

Root Cause Analysis: Conduct root cause analysis using appropriate tools to identify triggers, collect and analyze relevant data, isolate root causes, and design strategies for their elimination.

Target State Process Creation: Design target state processes to enable increased levels of straight-through processing, enhancing agent and customer delivery of solutions while optimizing resource allocation.

Hypothesis Testing: Design and support the execution of hypotheses and proofs of concept as precursors to broader implementations.

Collaboration with Analytics Teams: Partner with Business Intelligence/Analytics and Customer/User Experience Analytics teams to define and measure metrics/KPIs, ensuring leading indicators are clearly identified and attributed to business processes.

Roadmap Development: Contribute to the development of roadmaps that address customer and employee needs and gaps, incorporating foundational technology capabilities and other digital enablers.

Quality Assurance: Ensure that target state processes and exception-based workflows are adhered to, controlled, and systematically tested for quality assurance in a repeatable and scalable manner.

QUALIFICATIONS

ABOUT US

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distri...