Product and Project Delivery-Payments-Associate

Be at the heart of transforming how Merchant Services operates, and identify and solve complex business problems and challenges.

In this dynamic environment, you help drive end-to-end strategic change programs, manage dependencies, and liaise with stakeholders as part of a team at the forefront of transformation and innovation.

As a Senior Product Delivery Associate in Merchant Services Transformation, you help to enhance and optimize the way Merchant Services products are sold and delivered to customers.

As a key member of the team, you define and implement processes, solutions and efficiencies that enhance the business' sales growth, improve the client experience and increase business profitability.

Work with cross-function teams, build key relationships, and enable the business to continuously deliver value.

Job responsibilities


* Supports key strategic change programs for the Merchant Services business; helps drive specific projects, workstreams and/or deliverables to deliver improved business revenue growth and profitability, as well as enhance the client experience


* Helps analyze end-to-end processes and identify opportunities and solutions to streamline, improve and automate them to increase efficiency and scalability; helps develop and drive delivery of recommendations


* Supports execution of the cross-function reporting strategy, and develops insights on the Merchant Services business, sales and clients through data analysis


* Supports delivery of regular progress updates to Sales, Product, and other senior management stakeholders across Payments and Global Banking; helps track OKRs and metrics to demonstrate progress


* Helps deliver communications and training around strategic changes


* Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies


* Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements


* Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources


* Develops understanding of client personas in target segments and their needs

Required qualifications, capabilities, and skills


* 3+ years of experience or equivalent expertise in project management or a relevant domain area (e.g., change management, product development, strategy, management consulting, business management)


* Experience in merchant services or payments


* Demonstrated performance in either project management or relevant domain area


* Experience executing operational management and change readiness activities


* Experience in reporting and data analysis


* Understanding of delivery and experience implementing continuous improvement processes


* Ability to interact with colleagues at various levels and across functions; proven ability to cult...