Site Reliability Analyst

Company

Federal Reserve Bank of St.

Louis

The Treasury Division is looking for a Site Reliability Analyst (SRA) for our Treasury Debt Management System (TDMS) business line.

TDMS is mission critical to the Treasury's Office of Debt Management's (ODM) principal business activities around Public Debt Forecasting and Interest Rate Certifications.

Reporting to the FRB-STL Treasury Support Officer, you will assist with the transition of TDMS support from the FRB-NY to FRB-STL.

During the knowledge transition phase, the SRA will work closely with the FRB-NY Production Support team to learn how the current support structure functions for TDMS.

TDMS is currently migrating to cloud hosting.

The SRA will be responsible for working closely with the Treasury Support Division SMEs and Federal Reserve System SMEs to set up the new operational support model and processes for TDMS.

The Analyst will interact with TDMS Engineers and other Site Reliability Analysts to provide application production and technical support for cloud based technology solutions, including application monitoring, application tuning, troubleshooting, resolution of complex technical issues, and following standard maintenance procedures.

Additionally, the analyst will consult with developers on issues related to software development, assist software quality assurance engineers as needed during system acceptance testing, and provide first level support for incident management.

Responsibilities


* Provide technical support for business operations and application development lifecycle to ensure application availability in all environments.


* Integrate agile approach to application support that helps build, test, deploy, and monitor applications with speed, quality, and control. 


* Troubleshoot complex system issues and prepare customer communications to include ongoing status updates, business impact and root cause analyses to comply with service level agreement (SLA).


* Lead planning efforts and communicate maintenance activities, or downtime.


* Produce technical documentation and standard operating procedures relevant to the business line.


* Initiate and manage change management and incident management processes (scheduling, approvals, customer communications, changes tickets, documentation, etc.).


* Ensure application maintains operational processes to support security, audit and business continuity compliance.


* Participate in on-call rotation (24x7) and application health checks that are shared amongst all team members.

Qualifications


* B.A., B.S.

or other baccalaureate/undergraduate degree with a major or specialized courses in: Computer Science, Information Systems or related fields of study.


* At least 5 years' relevant experience.


* AWS Associate or Professional level certification or commensurate work experience.


* Experience implementing and maintaining Cloud-based application monitoring tools.


* Ability to und...