Worksite Representative

JOB DESCRIPTION

Combined Insurance, a Chubb Company, is seeking a Worksite Representative to join our fast-paced, high energy, growing company.

We are proud of our tradition of success in the insurance industry of 100 years.

Come join our team of hard-working, talented professionals!

Job Summary

Often the first point of contact for customers, the Worksite Representative is responsible for addressing customer service concerns, inquiries and activities.

The Worksite Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures.

As a Worksite Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined's products and systems.

Responsibilities


* Supporting policyholders with insurance product information


* Answering PFP calls and responding to policyholder inquires with claims, service and intake related issues


* Provide detailed information about policies statuses


* Assist with basic technical troubleshooting for self-service related issues


* Ability to send transfers to the PFP sales team to increase APV revenue


* Ability to handle claim intake for PFP


* Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPI's.


* Exhibits and practices the Organization's Common Purposes and Shared Traits.

Understands organizational objectives, supports process improvements, and provides feedback to leadership.


* Willingness to participate in partnership training and mentoring of Junior Representatives.


* Willingness to perform other duties as assigned.


* Expected to be able work various shifts within 7:30 a.m.

- 6:00 p.m.

CDT timeframe.


* Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership

Competencies


* Problem Solving:Takes an organized and logical approach to thinking through problems and complex issues.Simplifies complexity by breaking down issues into manageable parts.Looks beyond the obvious to get at root causes.Develops insight into problems, issues and situation.


* Continuous Learning:Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally.Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise.Takes advantage of formal and informal developmental opportunities.Takes on challenging work assignments that lead to professional growth


* Initiative:Willingly does more than is required or expected in the job.Meets objectives on time with minimal supervision.Eager and willing to go the extra mile in terms of time and effort.

Is self-motivated and seizes opportunities to make a difference.


* Adaptability:Ability to re-direct personal efforts in response to changing circumstance...