Operations Support Manager

Job Description:

Summary

As an Operations Support Manager, you can ensure that value continues throughout the company through your involvement with various departments.

With participation in tracking employee documents, analyzing processes for billing and payroll, and communicating with customers, you will be able to uphold a continued commitment to safety and its customers.

Responsibilities


* Serve the customer, and exceed their expectations, as they are our priority


* Coordinate regional and area office operations in conjunction with the Area Manager


* Assist management in ensuring staff compliance with all company policies and procedures


* Maintain personnel records for regional employees


* Review and process employee pay rates and job status of employment (O25).

Prepare documentation for rehire employees


* Prepare a variety of weekly reports for Region


* Enter, review and submit Regions payroll


* Recruit, train, direct, motivate, evaluate, counsel, promote and terminate Administrative Assistants as necessary


* Act as liaison with the corporate office concerning office business practices


* Collaborate with regional and corporate office management such that the most beneficial company wide solutions are utilized and maximum efficiencies and profitability are attained


* Obtain billing information, process billing information to be invoiced, organize the payment of invoices, handle of purchase orders, reconciliation of bank statements, presentation of management reports and preparation of monthly reports


* Utilize software applications to accomplish regional and departmental needs


* Assist the Accounting Department in preparing month end revenue report for the Region


* Strive to minimize uncollectible debt exposure by regularly contacting customers regarding overdue receivable balances


* Ensure a positive rapport and work relationship with all customers and co-workers in order to maintain and promote new business


* Order supplies as needed for Region and projects within the Region


* Prepare various typed documents, such as letters, interoffice reports, proposals, reports of contacts, quotes, invoices, final reports and memoranda


* Interface with customers via the telephone or in person, ensuring that all customer questions are answered timely and accurately

Requirements


* High school diploma or equivalent required, BA degree preferred


* 5+ years of administrative supervisory/managerial experience required


* Some experience in the utilities industry preferred


* Must have at least intermediate level skill with the Microsoft Office suite

We are an Equal Opportunity Employer.

Veterans are encouraged to apply.