Invoice to Cash Specialist (Collections)

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Finance

Job Sub Function:
AP/AR

Job Category:
Professional

All Job Posting Locations:
Paranaque, National Capital Region (Manila), Philippines

Job Description:

“Reimagine the possibilities” at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.

As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries.

This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

The Invoice to Cash Specialist (Collections) is responsible for managing and overseeing end to end service delivery in the Invoice to Collection and dispute process serviced by JNJ Global service Finance in Manila.  This position reports to the Collections Senior Team Lead.

Major Duties & Responsibilities


* Monitor assigned accounts and follow company strategies to collect outstanding debts


* Contact customers regarding collections of outstanding accounts


* Make outbound calls and receive inbound calls to collect on delinquent accounts. 


* Negotiate payment plans with customers.


* Research and resolve billing issues.


* Update customer accounts and document all collection efforts.


* Escalate accounts to management when necessary.


* Manage sales Order Releasing


* Work on continuous improvement programs to standardize and improve the efficiency of collection and dispute process across various entities


* Other ad-hoc tasks assigned by manager

Qualifications

Education:


* A minimum of a bachelor’s level degree or equivalent is required, preferably in accounting, finance, or related business discipline

Experience and Skills Required:


* 0-2 years of relevant work experience


* Has an End-to-end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensive expertise in the latter (Collections/Dispute Management) and preferably in the same Industry as J&J – Healthcare/Pharma – Preferred.  If not possible.


* Strong customer engagement skills (including ability to manage difficult customers) for both internal and external stakeholders, particularly within NA cultures


* Willing to work night shift


* Basic Negotiation skills


* Analyti...