Account Manager

Join our fantastic Sales team as a DHL Account Manager in Norwich/Norfolk

 

Are you a natural relationship builder with a passion for sales? Do you thrive on uncovering new opportunities and delivering exceptional customer experiences? If so, this could be your next big move.

 

We’re looking for a driven and dynamic Account Manager to join our high-performing team.

In this exciting role, you’ll manage and grow a portfolio of clients within your assigned sales territory – helping DHL stay ahead as a global market leader in logistics.

 

What You’ll Do:


* Manage and develop a defined sales territory, building long-term partnerships with new and existing customers


* Achieve and exceed individual sales targets through strategic account planning and execution


* Identify customer needs and deliver tailored solutions that align with DHL’s wide range of services


* Maximise opportunities for cross-selling and upselling within your customer portfolio


* Increase DHL’s market presence by converting prospects into long-term clients


* Work closely with internal teams to ensure a seamless customer experience and exceed expectations

 

What Makes You a Great Fit:


* Proven experience in a sales or account management role (B2B preferred)


* Strong interpersonal and communication skills – confident presenting and negotiating at all levels


* Goal-oriented mindset with the ability to work independently and manage your own pipeline


* A passion for delivering customer excellence and building long-lasting relationships


* Self-motivated, proactive, and eager to make an impact

 

What’s in It for You:


* Join a globally recognised brand and industry leader


* Competitive salary and performance-based bonus


* Company car or car allowance


* Excellent career development opportunities – we invest in our people


* Be part of a supportive, ambitious team that celebrates success

 Skills and Competencies:


* Strong planning and organisational abilities with a structured approach to workload management


* Confident communicator with excellent verbal and written communication skills


* Comfortable working with numbers and data to support decision-making


* Proficient in Microsoft Office and general IT systems


* Highly customer-focused, with a genuine commitment to delivering service excellence


* Commercially aware, with a good understanding of business dynamics


* Proactive mindset with a strong desire to exceed expectations


* Ability to think across borders and collaborate in a global business environment


* Skilled at building and managing effective relationships with clients and stakeholders

 

Experience:


* 1–2 years of experience in a sales role, ideally within a service-based industry


* Demonstrated business and commercial acumen


* Previous experience working in a segmented or complex service environment


* Background in logistics is advantageous but not essential

 

Our Promise to You - Benefits


* Competitive salary


* Eligibility to participate in performance related bonus schemes


* Generous holiday entitlement increasing with years completed service


* Company pension scheme with excellent contribution rates


* Life Assurance


* Enhanced maternity pay


* Generous company sick pay 


* A competitive package of voluntary benefits including retail, entertainment, gym membership discounts, cash dental plans and more


* Discounted Health Assessments


* Access to professional employee assistance, wellbeing programme and qualified mental health first aiders


* Excellent training and development opportunities with a strong focus on internal promotion

 

Ready to take your sales career to the next level? Apply today and grow with DHL – where your ambition meets endless possibilities.

 

Safety and Security  


* Adhere to country laws/regulations and company procedures/ standards in regard to Safety and Security


* Adhere to customs / import / export procedures as applicable


* Ensure any potential security breaches or concerns are brought to the attention of supervisor/manager without delay


* There may be a requirement to undertake a Counter Terrorism Check (CTC) in relation to certain duties and procedures.

 

What’s Next?

·       Apply now and upload your CV online.

·       If your CV has been shortlisted one of our Recruitment & Talent Advisor’s will contact you within 5-10 days to discuss further details.

 

Please note: Due to the nature of our business, we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history.

Additional to this we are required to carry out a Criminal Record check.

 

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