Business Analytics Advisor - Adoption Innovation Lab - Evernorth - Remote

Candidates who reside within 50 miles of the following locations may be asked to work in person on a hybrid schedule: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ.

Description

This role sits within the Adoption Innovation Lab team and supports the associated functional processes within Adoption Center organization.

This position will be part of a team to design activities that assist the iteration and scaling of new capabilities to the impacted business processes/owners.

Grounded through analysis of expected business outcomes and associated metrics and KPIs in a business test and learn environment.

Role will be heavily focused on creation of ideal test scenarios to ensure business outcomes are being tested against delivered capabilities, ultimately enabling the program value as planned.

The ideal candidate will also have experience in documenting business requirements for technical teams to build efficiencies through reporting and process automation to enable our teams to derive insights and track findings without wasting manual effort on repetitive tasks.

Candidate would need to represent our teams by documenting our reporting, dashboard, or process automation needs and be able to influence the build of those with peer technical teams.

The Business Analytics Advisor should be familiar with data analysis, process improvement, innovative test & learn methods, designing and maintaining insights/outcomes, identifying and implementing new automation, assisting in the development and enhancement of processes, and analyzing results to improve better outcomes.

This role will also be vital to driving innovation and ensuring the Adoption of new technology within the organization is done with the business (customer) in mind.

This is a high energy, high work ethic role - continuously innovating the way we work to drive value and efficiency, while supporting a business-focused, strong, and empowered team.

Job responsibilities include:


* Deriving insights from data sets to measure and report out on expected outcomes for the business.


* Ensuring issues are raised appropriately when tied to risks or defects with the appropriate technology teams along with keeping the voice of Operations at the forefront of all decisions.


* Directly guiding delivery and operational teams in using our innovative test & learn methods to identify issues with newly delivered capabilities when tested with the associated business processes


* Comfortable working in an environment with priorities often change based on project needs - ability to prioritize work accordingly


* Works independently and collaboratively with Cigna and Cigna's Global Service Partners to identify additional opportunities for innovation within the process and ensuring new capabilities being delivered are achieving expected value when adopted by the impacted business areas


* Demonstrated ability to tell the story of the data for the business to...