Sr.Mgr, Benefits Operations - North America

Key Responsibilities


* Lead and manage the North American team, ensuring effective oversight of all Benefits operations programs.


* Ensure the team meets deliverables and deadlines using the company’s ticketing/task tools, maintaining high standards of operational execution.


* Liaison with the Global Benefits subject matter experts on new program rollouts, changes/updates to programs, and support on any operational tasks.


* Handle and resolve escalations, providing support and guidance to team members.


* Foster strong collaboration with the Total Rewards Business Partner (TRBP) responsible for the business unit, as well as with global stakeholders.


* Drive continuous improvement leverage artificial intelligence and other technologies to streamline operations and improve overall efficiency.


* Oversee vendor reconciliation and invoice payments for the region, ensuring compliance with SLAs in collaboration with the Global Benefit teams.


* Contribute to the successful rollout of large-scale benefit programs and other key initiatives.


* Drive a focus on data quality and look for improvement opportunities.


* Collaborate closely with the Service Delivery Management (SDM) team to identify opportunities for operational improvements and align on program governance.


* Develop and mentor team members, fostering a culture of continuous learning and professional growth.

Key Qualifications

Minimum Requirements


* Bachelor's degree in Human Resources, Business Administration, or a related field.

Master's degree preferred.


* Minimum of five-to-eight years of experience in benefits management, with a preference of three (3) years in a multi-country role.


* Extensive experience in operations and share capability center models.


* Strong project management and working in cross-functional teams.


* Excellent analytical and problem-solving skills.


* Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.


* Extensive knowledge of Compensation strategies, theories, best practices, and regulations

Preferred Requirements


* Certification in benefits (e.g., CEBS) is a plus.

Skills Needed


* Ability to lead and manage a team effectively, providing direction and support.


* Excellent project management skills, with the ability to manage multiple projects simultaneously.


* Ability to work independently and as part of a team.


* Excellent analytical skills and attention to detail.


* Strong communication and presentation skills.


* Cultural awareness and the ability to work effectively in a global environment.


* Proficiency in data analysis and reporting tools.

Additional Information

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* Background Checks: Specify that candidates will undergo background checks, which may vary based on country requirements.


* Vi...