Expert AFR - OFR

Title: Expert - AFR/OFR

Location: GSC BOG

Key Responsibilities:
 

General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications.

 

·       Responsible for providing support to the assigned account.

·       Review and ensure the achievement of specific client KPIs and service agreements.

• Provide performance reports.

·       Maintain communication with internal/external third parties to meet client expectations.

• Provide proactive issue resolution and corrective actions to ensure service excellence.

·       Key contact for escalations.

·       Develop a sustainable relationship with internal and external stakeholders.

• Coordinate business implementations.

·       Participate/lead customer reviews (QBR and/or MBR).

·       Complexity of the problem/process.

·       Coordinate stakeholder activities and ensure quality and timeliness.

·       Understand client documentation requirements and provide guidelines to stakeholders to ensure compliance.

·       Recommend and coordinate necessary changes based on process analysis.

·       Assist DGF operations in resolving complex issues
 

 

Skills / Requirements:
 

Professionals in industrial engineering, international business, or related fields



* Minimum of 3-5 years in logistics processes


* Extensive knowledge of cargo transportation and the logistics industry


* Fluent communication in English (verbal and written).


* Customer service and communication skills.


* Teamwork and autonomy


* Employees who have been in the organization for 12 months or in their current role


* Employees that are not in transition projects