General Manager-AAA Taxi

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers.

We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.

Our company culture is one of innovation, collaboration, and growth.

If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The General Manager – AAA Taxi will be responsible for the efficient and profitable performance of the assigned locations needs (AAA Taxi) with primary leadership oversight, which will include new business and expansions, project implementations, and operational efficiency initiatives.    

This position will partner with existing leadership to knowledge transfer, recommend organizational structure, implement innovative controls and processes, and will work in collaboration with MTM and MTM Transit support departments, and Transportation Providers to ensure the most appropriate, safe and cost-effective delivery of transportation services to support the AAA and MTBA lines of business.

What you’ll do:

General Oversight


* Provide support and accomplishment of assigned duties as required


* Guidance, best practices, and operations assistance to division and staff that are in need of support


* Provide support to improve service performance, client relations, financial results


* Direct reports will include Maintenance, Fleet, Safety, Dispatch and Driver operations


* Ensure regular interaction with transportation providers, facilities, and internal departments to ensure safe and quality transportation services are being delivered


* Gain knowledge of and understand all aspects of the Clients and the contracts supported


* Follow through on service issues, troubleshooting problems and concerns, complaints and education

Special Projects


* Assist Executive Leadership team with process improvement projects and company rollout of initiatives


* Maintain visibility into all planned and ongoing projects, and ensure that the impacts of these activities on the business/organization are communicated to the appropriate business stakeholders in a timely manner


* Maintain a thorough knowledge of MTM departments and compliance programs 


* Provide support for questions or concerns that arise and address in an appropriate, timely manner


* Conduct and process disciplinary actions and terminations as needed


* Work across all departments to ensure the cost of transportation service delivery is within the budget


* Ensure business outcomes and contract goals are defined, measured and met

Division Implementation


* Organize and coordinate all activities required for successful division implementation (staffing, administration, and training)


* Interface with client, local leadership team, and support team


* Ensu...