Member Services Representative I

About CORE

CORE Electric Cooperative is the largest member-owned electric distribution cooperative in Colorado dedicated to providing reliable, affordable, clean, and safe electric service to our communities.

With a commitment to innovation and member satisfaction, we strive to meet the evolving needs of our members while maintaining the highest standards of service excellence.

About the job

CORE Electric Cooperative is seeking a Member Services Representative I to join our Member Services team, reporting to the Call Center Supervisor, located in Sedalia office.

This individual will be responsible for inbound phone and electronic communications with CORE members, including opening and managing member accounts, providing information about available programs, and addressing complaints, inquiries, and requests from members.

This is a non-exempt onsite position at our Sedalia office, located at 5496 North U.S.

Highway 85, Sedalia, CO 80135.

You will...


* Answer member queue contacts on a consistent basis by being in a ready status as often as possible.

Complete member requests for: account creation at existing locations, account updates, payment options, enrollment in member programs, inquiries, and requests for information by following departmental procedures, regulations, and tariffs as efficiently and quickly as possible.

Handle member complaints and concerns and offers reasonable solutions.


* Answer member electronic queue inquiries, complete and respond to all electronic member requests, as necessary.

Forward emails to other departments only when necessary.


* Handle issues that are created in the Member self-service site.


* Verify member identity according to department standards before releasing information on any account.


* Inform members of appropriate programs and/or options that may benefit them or solve a problem.


* Maintain complete and accurate documentation on all calls/contacts.


* Manage member complaints and concerns to the best of his/her ability and offers reasonable solutions before escalating contacts or transferring to another department.


* Actively promote one contact resolution by proactively responding to member issues by clarifying the member’s issue, determining the cause of the issue, selecting the best solution, and implementing the solution themselves or contacting the correct department for completion.

Problems are easy to moderately difficult.

Task difficulty will increase with progression.

Methods and procedures are defined but judgment may be required to apply them to work.

Work is routine and tasks are related.


* Perform other duties as directed by a supervisor.


* Apply basic skills while developing some advanced skills in the above tasks; work under close supervision; has limited experience and work is performed within specific limits of department procedures.

We are excited to speak to someone with the following...


* High school diploma or equivalent...