Technical Trainer

We are seeking a Technical Trainer for the Member Operations Training and Development Department.

The purpose of this role is to design, develop and implement technical training to ensure our employees have the knowledge, skills and resources needed to provide a consistent member experience that delivers on Credit Human’s mission and brand promise.

The focus of this work is on delivering training solutions to our employees that help them masterfully navigate the technical and operational aspects of their roles, supporting the work of translating member needs into actionable solutions, providing sensible advice, deepening member relationships and ultimately, guiding members to financial health.

If you have over 3 years of member-facing work and training experience, you should apply right away!

Highlights:


* Deliver instructor-led, as well as synchronous and asynchronous online training, using microlearning technology, eLearning authoring tools and remote meeting technology (e.g.

WebEx) as needed.


* Develop, maintain, and evaluate compelling curriculum and activities that cultivate service, operational and technical skill development, equipping our employees to serve members with consistency, proficiency and accuracy.


* Measure and report training results, obtaining member experience insights and observing employee skill development in an effort to make continuous improvements to training curriculum and delivery methods.


* Develop, monitor, update and continuously improve technical training materials, including facilitator guides, participant guides, presentations, activities, and course handouts.


* Develop and maintain up-to-date knowledge on technology used within Member Operations.

Experience:

    Required


* 3+ years training experience or 3+ years of experience doing member-facing work at Credit Human

    Preferred


* Instructional design experience within a financial institution


* Technical training experience within a financial institution

Education:

    Required


* High School Diploma

    Preferred


* Bachelor’s degree

Licenses & Certifications:

    Preferred


* Training certifications

Skills & Knowledge:

    Required


* Strong facilitation skills with the ability to engage an audience and promote the transfer of learning.


* Knowledge of instructional design concepts and adult learning principles.


* Excellent communication skills including written, verbal, and visual.


* Aptitude for learning and embracing new technology.


* Ability to communicate and create trust with team members and all divisions of the organization.

    Preferred


* Experience with Camtasia, Adobe Creative Cloud, and Vyond

Schedule: Monday-Friday, 8:30 am-5:30 pm 

Flexibility: Not remote or hybrid, on-site, in office

Travel: Occasional

Level of Work: 2B

Minimum Starting Salary: $65,000 annually

Credit Human provides employees with many benefits fr...