Guest Relations Manager - Guest Relations - InterContinental® Dubai Festival City

Do you see yourself as a Guest Relations Manager for InterContinental Hotel®  Dubai Festival City?  

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs.

Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® at Dubai Festival City consists of four hotels.

These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites.

In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities.

We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one.

We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

       

A little taste of your day-to-day


* Lead and manage the Guest Relations team to deliver an outstanding level of service to all guests.


* Ensure smooth guest arrival and departure experiences, including proper room allocation and prompt resolution of any issues or concerns.


* Coordinate and stay informed of all airport pickups and drop-offs, personally welcoming and escorting all VIPs upon arrival and departure.


* Personally meet and greet VIPs, long-term guests, and InterContinental Ambassador members.

Coordinate with the Club Lounge Manager to ensure a seamless arrival experience for Club Lounge guests.


* Ensure rooms for VIPs and special guests are prepared prior to arrival and that their experience is smooth from pre-arrival through to farewell, including during late-night or early-morning arrivals.


* Conduct courtesy calls to checked-in guests and personally connect with long-stay guests to assess satisfaction.


* Monitor guest feedback and implement strategies to enhance satisfaction and build guest loyalty.


* Collaborate with other departments to maintain a seamless flow of communication and deliver exceptional service throughout the guest journey.


* Drive and develop innovative guest experience programs and initiatives, staying up-to-date with the latest in...