Guest Relations Agent - Guest Relations - InterContinental® Dubai Festival City

Do you see yourself as a Guest Relations Agent for InterContinental Hotel®  Dubai Festival City?  

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs.

Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® at Dubai Festival City consists of four hotels.

These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites.

In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities.

We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one.

We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

       

A little taste of your day-to-day


* Ensure rooms for VIPs, long-term guests, and InterContinental Ambassador members are prepared prior to arrival and that their experience is smooth from pre-arrival through to farewell, including during late-night or early-morning arrivals.


* Stay informed about daily hotel activities, events, and local happenings to provide relevant recommendations and assistance.


* Maintain high visibility throughout public areas, especially during peak times, ensuring a welcoming and secure lobby experience, from front steps to the guest areas.


* Welcome guests upon arrival, assist with check-in/check-out procedures, and ensure a smooth and pleasant arrival and departure experience.


* Support loyalty initiatives by enrolling guests in IHG One Rewards and communicating program benefits clearly.


* Collaborate with other departments to maintain a seamless flow of communication and deliver exceptional service throughout the guest journey..


* Handle guest enquiries, concerns, and complaints with professionalism, identifying suitable solutions and liaising with relevant departments to ensure timely resolution.


* Build and maintain relationships with VIP guests by offering tailored services and amenities to enrich their experience.


* Conduct courtesy ...