Customer Experience Analyst

Your Job

Join a high-performing, integrated supply chain team supporting several distinct businesses under Koch Ag & Energy Solutions (KAES).

In this strategic role, you'll perform critical duties to include logistical execution, customer engagement, transportation execution, and systems optimization.

This role will report to the Logistics Scheduling Manager and have the option to work a hybrid schedule from our Wichita, KS office (3 days in office / 2 days remote each week.)

Our Team

Join a growing team! We work with industry-leading tools in a fast-paced, high-impact environment.

What You Will Do

This position offers diverse exposure across truck, rail, vessel, barge, and pipeline, plus involvement in customer support, carrier onboarding, order planning, and systems problem-solving.

Strong communication and data skills will be key for your relationships with both internal and external customers.

Key Responsibilities:


* Coordinate and optimize shipments across all transportation modes


* Serve as a frontline partner for both customers and carriers


* Analyze supply chain and service performance data to drive improvements


* Own day-to-day use of Oracle TMS, EBS, Salesforce, RMIS, and in-house tools


* Support third-party integrations and backlog prioritization with IT


* Champion invoice accuracy, demurrage reduction, and load planning excellence


* Deliver internal training and process improvements for plant and terminal users

Who You Are (Basic Qualifications)


* Bachelor's Degree in Supply Chain or Business OR 2+ years of professional work experience in logistics, customer service, or data analytics


* Experience working cross-functionally, interacting across business units and navigating multiple systems

This role is not eligible for visa sponsorship.

#LI-TM2

At Koch companies, we are entrepreneurs.

This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.

Any compensation range provided for a role is an estimate determined by available market data.

The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.

We are Military Ready and Second Chance employers.

Learn more about our hiring philosophy here .

Who We Are

As a Koch company, Koch Ag & Energy Solutions (KAES) is a global provider of value-added solutions for the agriculture, turf and ornamental, energy and chemical markets.

From agriculture to energy, KAES makes things grow better with plant nutrient and biological technologies.

Our team of innovators unleash their potential while developing the technologies that feed and power the world.
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