Service Component Engineer

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Job Function:
R&D Product Development

Job Sub Function:
R&D Process Engineering

Job Category:
Scientific/Technology

All Job Posting Locations:
Santa Clara, California, United States of America

Job Description:

We are searching for the best talent for a Service Component Engineer located in Santa Clara, CA.

Purpose: Service Component Engineer is responsible for managing the life cycle of spare parts and field replaceable units (FRUs) for surgical robotic technologies within the Service Solutions organization.

This role encompasses collaborating with Research and Development (R&D) and Manufacturing teams to gather insights on life cycle management, ensuring service engineers and technicians are equipped with the necessary tools and resources for effective maintenance and repair.

The engineer analyzes workflows and data trends to identify areas for improvement, contributing to enhanced operational efficiency and supporting the seamless integration of service solutions throughout the product life cycle.

The primary purpose of the Service Component Engineer is to drive the service strategy aimed at reducing the cost to serve while maintaining high levels of quality and customer satisfaction.

By optimizing maintenance activities and implementing continuous improvement initiatives, this role enables the organization to minimize operational costs associated with spare parts management and service delivery.

Through effective life cycle management, the engineer contributes to a streamlined service process, ensuring that resources are allocated efficiently and that technical support is readily available, which ultimately enhances service excellence within the surgical robotics sector.

In our organization, the Service Component Engineer can specialize in two critical areas: the life cycle of robotic parts or the management of equipment, fixtures, and tools used in service operations.

Those focusing on parts life cycle will engage in projects that include levels of repair, test strategies, end-of-life management, service requirements, and parts service upgrade strategies.

This specialization aims to ensure spare parts and field replaceable units (FRUs) are effectively managed and optimized throughout their life cycle, enhancing operational efficiency and service excellence.

On the other hand, engineers concentrating on Repair Tools will develop and maintain our inventory of equipment, fixtures, test stations, and calib...