Quality Analyst

Description & Requirements

Maximus is currently seeking a Quality Analyst to support our Professional Services team.

This is a remote opportunity.

The Quality Analyst will play a pivotal role in ensuring the highest standards of quality and compliance across the project.

You will be responsible for quality analysis efforts on multiple applications, drive process improvements, and champion a culture of continuous improvement You will conduct quality audits and reviews to help ensure quality process and products are implemented.

This role offers an opportunity to make a significant impact on our organization's operational excellence.

Why Join Maximus?

- • Competitive Compensation - Quarterly bonuses based on performance included!

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave,

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Deliver consulting project activities for various projects.

- Analyze complex data and identify patterns, recommend actions, and measure outcomes.

- Coordinate with technical staff to understand business requirements, specifications, and processes.

- Conduct market research and understand market trends.

- Create system functional specifications from business requirements.

- Interact with organization and client managers.

- Perform cost/schedule monitoring,
- Identify additional product and service opportunities in customer organization.

Minimum Requirements

- Bachelor's degree in related field.

- 3-5 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree.

- 2 years or more of related experience with telecommunications and relay services.

- Knowledge of Public utilities and transportation regulatory policy analysis and formulation.

- Knowledge of Principles, practices, and trends of public and business administrati...