Customer Logistics Analyst - Amazon/Digital Commerce

Customer Logistics Analyst - Amazon/Digital Commerce

Job Description

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU. 

This position will manage customer inventories in a manner consistent with the customer’s required service level while maximizing supply chain efficiencies and leading customer-facing inquiries.

Collaborate closely with Distribution partners to coordinate customer order fulfillment and ensure customer expectations are met in cost effective manner.

Facilitate problem resolution in the order fulfillment process through data analyses, system knowledge, supply chain knowledge, and resources.

In this role, you will:


* Provide customers with value added inventory management service.

Represent Kimberly-Clark in positive and professional manner, as the one face to the customer buyer.

Ensure accurate timely delivery of customer orders.

Participate in providing cost effective order fulfillment.


* Manage superior customer service and inventories to desired level through in-depth technical knowledge, analyses, and review of systems and daily reports.

Recognize and address impact of actions within supply chain to identify and resolve inefficiencies, within the customer team.

Demonstrate ability to transfer technical and systems knowledge across similar customers or within the department.


* Follow the process established for successful stock replenishment and order fulfillment, while demonstrating understanding of tools and systems, and sufficient knowledge of Consumer Sales policies and procedures to maintain internal controls.

Identify potential improvement opportunities, and work with Process, Systems, Consulting and Support Team to research and implement changes.


* Identify and communicate discrepancies in promotional forecasts with the Buyer, Business Development Manager, and other internal supply chain functions.

Continuously strive to provide information to improve sales forecasts through collaboration.

Carefully manage promotional orders to minimize distribution costs.


* Maintain Order Fulfillment systems (Electronic Data Interface, Vendor Managed Inventory, or Co-Managed Inventory) and all files (Promotional information, customer processes and scorecards, customer information to ensure successful execution of customer requirements related to order entry and fulfillment.

Provide support to team members to ensure success in meeting internal and external customer requirements.


* Provide superior service to internal and external customers with current information on products, sto...